Good communication is good evidence based medicine

Moira Stewart, 1995

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Good Communication

Creating genuine partnerships requires professionals to work differently

NHS Long Term Plan, January 2019

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Shared Journey

Ensuring choice and sharing control can meaningfully improve care outcomes

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Comforting Communication

Behaviour Change Skills Learning - Part 1

A 2 Hour Behaviour Change Skills Course

Course Summary

This is a 2-hour, fully online course, which you can take from the comfort of your home.


Good communication skills are essential for eliciting influencing health behaviour change and play an important role in all areas of healthcare. These skills apply whether you have conversations with patients, relatives, and carers, colleagues as well as in group situations. They will also be very useful in meetings, such as strategic or multi-disciplinary meetings. This skills based course will support all your communication needs. As a result, the care you give to your patients will ultimately improve.


This course is divided into 6 short topics:

  • Patient experience
  • First contact skills
  • Paraphrasing & questions
  • Reflecting feelings
  • Use of summaries
  • Providing information effectively

Learning Outcomes

  • Observe and accurately label skills within a well-defined model
  • Describe how patient centred communication skills can be used in an appropriate way
  • Explain how good communication skills can influence everyday practice from both practitioner and patient experience and thereby improve outcomes
  • Refer to the evidence that underpins the use of these skills
  • Plan next steps to implement the skills learnt in practice
Behaviour Change Skills Part 1
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This course is hosted by the College of Contemporary Health.
When you click the button, you will be taken to their site to enrol.

Enrol on Behaviour Change Skills - Part 1

Teaching Methods

You will learn through audio and video, interactive e-learning units and presentations, a quiz and reflective exercises. You will be able to download the course content as PDFs.

Course Aim

The Behaviour Change Skills: Patient-Centred Communication course will introduce you to patient-centred communication skills. It aims to enhance your current practice and provide you with a foundation for more advanced behaviour change skills courses.


This course is suitable for professionals working in healthcare to include: doctors, nurses, dietitians, physiotherapists, speech and language therapists, occupational therapists, non-clinical practitioners and all those helping people to change.

Related Courses

2 days

Behaviour Change Skills Part 1

Patient Centred Communication

A 2-day workshop presented to healthcare professionals, which will focus on the communication skills essential for effective conversations about health. These role-play workshops, supported by video playback, provide the opportunity for individual feedback to enhance development.

2 days

Behaviour Change Skills Part 2

Influencing Motivation

This training aims to enhance current practice, by exploring ways of building and strengthening motivation to change and maintaining that motivation throughout the change process. Motivational Interviewing (MI) has been used successfully in a wide range of health behaviours.

2 days

Behaviour Change Skills Part 3

Cognitive Behavioural Approaches

This course builds on Behaviour Change Skills Part 1 and 2 and is aimed to enhance your clinical effectiveness by learning to integrate some of the basic CBT techniques into everyday practice. It is a skills-based programme which is supported by a comprehensive 1 day pre-course.

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